Posts Tagged customer service

Leaving your computer and its data with a service or repair center can be a little nerve-racking. Your data – email, pictures, music, documents, spreadsheets, presentations – are all contained on this computer and you don’t want it to be vulnerable.

Some service centers will wipe a hard drive clean without thinking twice. When your computer returns to you, it has returned completely to factory settings. A side note – there are some good services available for home and office data backup. They do cost on the front end, but save a ton of time, trouble, and possibly money in the event you need your data restored.

In other cases, the customer may arrive to pickup the computer, only to find exorbitant fees are due for the service. It would have been better to replace the laptop than pay the fees for repair.

To prevent situations like this, there are some key questions you should ask before leaving your computer for repair.

1. Will you backup my data before doing work that could compromise it?
2. What is the fee for doing a backup for me?
3. Will I receive a copy of my data if you wipe the hard drive clean?
4. What are the estimated charges for this repair? Can I get that in writing?
5. If the charges are significantly more than you estimate, will you let me know before doing the work?

This set of questions is a good place to start when getting service on a laptop or desktop computer. Depending on your service request, you may want to ask more questions.

For good data backup solutions, look at Dropbox, Cobian Backup, ElephantDrive, JungleDisk, Carbonite, and Mozy.

For good computer repair and service, look no further than Allyte Technology Solutions.