Archive for category Security
Questions to Ask Before Leaving Your Computer for Repair or Service
Posted by admin in Company & Product Profiles, Computer Repair, Computer Service, Email, File and Data Sharing, Free Stuff, Security, Simplicity, Technology & Gadgets, Tricks & Hacks, home, how to, productivity, tips on August 4, 2010
Leaving your computer and its data with a service or repair center can be a little nerve-racking. Your data – email, pictures, music, documents, spreadsheets, presentations – are all contained on this computer and you don’t want it to be vulnerable.
Some service centers will wipe a hard drive clean without thinking twice. When your computer returns to you, it has returned completely to factory settings. A side note – there are some good services available for home and office data backup. They do cost on the front end, but save a ton of time, trouble, and possibly money in the event you need your data restored.
In other cases, the customer may arrive to pickup the computer, only to find exorbitant fees are due for the service. It would have been better to replace the laptop than pay the fees for repair.
To prevent situations like this, there are some key questions you should ask before leaving your computer for repair.
- Will you backup my data before doing work that could compromise it?
- What is the fee for doing a backup for me?
- Will I receive a copy of my data if you wipe the hard drive clean?
- What are the estimated charges for this repair? Can I get that in writing?
- If the charges are significantly more than you estimate, will you let me know before doing the work?
This set of questions is a good place to start when getting service on a laptop or desktop computer. Depending on your service request, you may want to ask more questions.
For good data backup solutions, look at Dropbox, Cobian Backup, ElephantDrive, JungleDisk, Carbonite, and Mozy.
For good computer repair and service, look no further than Allyte Technology Solutions.
All Church Camp Websites
This week is All Church Camp in rural Helena, Arkansas. On the agenda this week is teaching a group of 12 teens how to develop a website using WordPress. A few pictures have been posted on Twitter – via @robmcbryde and @brandon_moore.
Here are the websites they’ve been building:
iOS4 How To and Guided Tour
Posted by admin in Company & Product Profiles, Downloads, Email, File and Data Sharing, Free Stuff, Instruction, Internet, Security, Simplicity, Technology & Gadgets, Timesavers, Tools, Tricks & Hacks, Web, blogs, home, how to, news, productivity, tips on June 21, 2010
Today the new iOS4 is released for Apples iPhone and iPad. This is a free upgrade. I love free stuff. There are some great new features you should know about in this update.
Here are just a few:
- Multitasking
- Folders
- Improved Email
- iBooks
If you’re ready to update to iOS4, be sure to use iTunes to backup your iPhone/iPod/iPad first. Then check for updates. When the update is available, iTunes will let you know and walk you through the process. I was able to upgrade a little early, thanks to these instructions from Jason Powell.
An excellent walkthrough of the features of iOS4 is in the video below.
How to Secure Your Windows PC – Part 3
Posted by admin in Company & Product Profiles, Downloads, Email, File and Data Sharing, Free Stuff, Instruction, Internet, Security, Spam, Technology & Gadgets, Tools, Tricks & Hacks, Web, home, how to, productivity, tips on June 3, 2010
In “How to Secure Your Windows PC – Part 1“, we established that Windows PCs are often targeted because of their large market share and that the brand of your computer makes no difference because viruses, spyware and malware occur at the software level.
In “How to Secure Your Windows PC – Part 2“, we considered browsing and clicking habits that can be harmful for your computer and your privacy.
Let’s look at two different types of software that can help protect your computer.
Internet Security Suite
There are some tools available that can help secure your Windows PC as well. A question that is often asked of me is, “Which antivirus software is the best?“. My answer is always, “I can recommend a certain product, but you need to know that no security software is bulletproof. They will all let some things get through.”
It’s important to understand that antivirus software offers only a certain type of protection. So if you go to download one of the free anti-virus software packages (AVG, Avast!, and Avira are all popular), they will offer anti-virus only protection. In order to get a quality level of comprehensive protection from a single piece of software, you’ll need to pay for it.
PC Magazine has a good run-down of the best software for 2010 here. They rate Norton and McAfee above the rest of the suites in this particular review. On more than one occasion, however, I have had major software issues with both McAfee and Norton, so I typically recommend another software package.
In my experience, Kaspersky Internet Security 2010 offers the best value, features and pricing. I use this software with many of my clients and have had good results without inhibiting the computer’s performance. It’s around $80, which covers three computers for a full year. Contact me to get this software installed on your computer.
Consistent Environment Software
Wouldn’t it be great if your computer was exactly the same every time you turned it on? One software package makes that happen.
Windows Steady State, developed by Microsoft allows a computer’s administrator to configure other users for a consistent environment on every login. It’s free and compatible with Windows XP and Vista (sorry, Windows 7 users!).
Basically, here’s how it works: a user can login, browse the internet, download files and even adjust settings just like usual. Then when they log out, all the settings revert back to the way they were before the person logged in. This software is very useful on a computer that a family with children may use, or in my case, a computer lab with multiple users.
Other helpful features of this software are timed logouts, software restrictions, and user permissions. If these sounds fancy, I assure you that Windows Steady State makes it very easy to understand and adjust these settings.
With a little common sense and the right software, your Windows PC should operate smoothly without much effort on the part of the user. It may not be bulletproof, but the overall experience will be better than if no protection or safeguards were put in place.
There is one option still to consider when using a PC. We’ll take a look at that in Part 4.
How to Secure Your Windows PC – Part 2
Posted by admin in Downloads, Email, File and Data Sharing, Free Stuff, Instruction, Internet, Security, Technology & Gadgets, Timesavers, Tricks & Hacks, Web, how to, productivity, tips on June 2, 2010
In “How to Secure Your Windows PC – Part 1“, we established that Windows PCs are often targeted because of their large market share and that the brand of your computer makes no difference because viruses, spyware and malware occur at the software level.
To protect your Windows computer, the first and best rule of protection is to use your head and be pro-active in your browsing and clicking habits. This typically means two things:
- Only visit websites that you know can be trusted
- Use caution when clicking on links in e-mail that are unsolicited
Let’s look a little closer at #1:
How do you know which websites can be trusted? There is a difficult tension here – if you visit only the sites you already know, there are many useful and informational websites out there that you will miss in an effort to be cautiuos. But, if you go out willy-nilly and click on every site that comes up in the search results, your computer will get infected with malicious software sooner or later.
So the answer lies somewhere in between. More experienced users can take a little more liberty in clicking on unknown sites, but naive or less experienced users will need to be more careful when visiting unknown websites.
The truth is that malicious websites will do their best to look like a legitimate, reputable website. But these same sites will do damage to your computer that can be difficult to recover from.
Let’s look a little closer at #2:
E-mail is also a popular way to direct people to websites that are harmful not only to your computer, but to your privacy. If you get an e-mail from a financial institution, never click on the link in the e-mail. Instead, go to your browser to access the institution’s site directly.
It is very possible that the legitimate-looking e-mail you just received will direct you to a “phishing” site that will extract your login information and allow someone else to access your accounts and information.
In Part 3, we’ll consider two types of software that can help protect your computer from viruses and spyware.
How to Secure Your Windows PC – Part 1
Posted by admin in Company & Product Profiles, Downloads, Free Stuff, Instruction, Internet, Security, Spam, Technology & Gadgets, Timesavers, Tools, Tricks & Hacks, Web, how to, news, productivity, tips on June 1, 2010
According to NetMarketShare.com Windows PCs hold a market share of just over 90% of all operating systems. Because the market share of Windows is so large, these systems end up with more problems than any other type of computer on the market.
It’s not necessarily that Windows (XP, Vista, 7) is a bad product (okay, so Windows Vista was pretty bad). But with a market share so large, Windows is what people work with the most, so there are bound to be issues. Since Windows is also the biggest target, more malicious software is developed to bring down Windows machines as opposed to, say, Macintosh or Linux machines.
It’s important to note that both Macintosh and Linux are susceptible to viruses and spyware, but fewer cases of spyware exist for these operating systems because of their smaller market share (4.5% and 1% respectively).
Additionally, any Windows computer, regardless of brand (HP, Toshiba, Acer, etc.), is just as prone to viruses and spyware as the next Windows computer. If a computer acquires a virus or other malicious software from browsing websites of ill-repute, you should know it is not HP’s fault (or Toshiba’s, or Acer’s for that matter). Consider a real-life example:
Let’s say you have a Hewlett-Packard laptop running Windows 7. You get an e-mail forward from a friend promising wealth and fortunes by clicking on a link (you didn’t know this until later, but snopes.com determines it’s a fake). After clicking on this link, your computer won’t open Internet Explorer anymore and Antivirus Soft is asking you to pay $49.95 to get rid of 119 detected viruses.
First, you should know Antivirus Soft is malicious, illegitimate software – under no circumstances should you pay them a single penny. Second, this scenario would have played out the same way if you had a computer by any other name. The brand of computer simply doesn’t matter when it comes to software issues.
Now, armed with this understanding, the posts that follow in this series will help you to protect your computer from a number of issues related to software, saving you both time and money in the future.
Why You Shouldn’t Use LimeWire
Posted by admin in Downloads, File and Data Sharing, Free Stuff, Instruction, Internet, Security, Simplicity, Spam, Technology & Gadgets, Timesavers, Tools, Tricks & Hacks, Web, Web Applications, how to, news, productivity, tips on March 5, 2010
I have seen far too many computers infected with spyware, viruses, trojans, malware, etc. There are numerous ways to end up with the problems caused by malicious software. Unsafe browsing practices, such as visiting untrusted websites and downloading software from untrusted sources are just two of the ways to acquire malicious and damaging software.
On many of the computers I have seen with malicious software, one common piece of software I find is LimeWire. LimeWire is a Peer-to-Peer (P2P) software that allows users to share files. It is a haven for malicious software, pirated music and illegal videos.
Mark Stone has written an excellent piece about LimeWire here.
If you have this software on your computer, do yourself a favor and uninstall it now. It’s not worth the trouble.
DirSync Pro Synchronizes Files and Folders
Posted by admin in Downloads, File and Data Sharing, Free Stuff, Instruction, Security, Simplicity, Technology & Gadgets, Timesavers, Tools, Tricks & Hacks, Web, how to, productivity, tips on February 12, 2010
Here’s another Lifehacker recommended download. It’s called DirSync Pro and it allows you to backup information on a local computer to a mapped network drive or other location on the same computer. Here’s a description from the author’s website:
Using DirSync Pro you can make incremental backups. In this way you’ll spare lots of time because you don’t have to copy all the files each time you want to update your backup; only new/modified/larger files would be copied.
Use DirSync Pro to easily synchronize files from your desktop PC to your USB-stick (PDA, Notebook, …). Use this USB-stick (PDA, Notebook, …) to synchronize files to another desktop PC.
DirSync Pro is free, open source software, available for download here. It’s a Java application, so it’s supported on any system with the Java Runtime Environment, including Windows, Mac and Linux.
The Complete Guide to Avoiding Online Scams (for Your Less Savvy Friends and Relatives) [Security]
Posted by The How-To Geek in Security, Spam, Web on December 7, 2009
Our readers are a savvy bunch who aren't likely to be taken in by an online scam—but we've all got those friends and relatives we worry about. Here's our definitive guide to helping them stay safe online.
Photo from Futurama.
When training your loved ones how to keep themselves safe online, you should remind them of the rule your parents probably taught you: If it sounds too good to be true, it probably is. Using a little common sense goes a long way to realizing that you aren't going to suddenly win the Spanish National Lottery when you didn't even know you had a ticket. That said, here's a few tips that you should share with your less-than-savvy friends and family to help them avoid falling victim to an online scam.
Never, Ever Click a Link to Your Bank or Financial Institution From an Email
Legitimate banks or financial institutions like Paypal will never email you asking you to click a link to verify your information, reset your password, or login to view anything. You should simply create a browser bookmark to your bank, and when you receive an email, use the bookmark or type in the bank name manually into the address bar.

Combined with training your parents to look for the special lock icon in the address bar, this should prevent them from giving away their bank login.
Never Give Out Your Email Password
It's become a trend in "web 2.0" sites to ask people to invite your friends to join by entering your email address and password into their web site—but this is something you should always avoid. Not only will you most likely end up spamming all of your friends with invite requests, but some sites will keep that information and continue to spam your friends forever. Of course, that is secondary to the fact that all your password reset requests will go to your email address—so if the wrong people get your password, they can access your entire online life. You should simply never give that information out to anybody for any reason.
Use Strong Passwords (and Secret Questions)
If your password is as simple as your spouse's name, it won't even matter if you give your email password out, since it can be guessed easily by scammers or hackers trying to get in. You'll want to make sure to read our guide on how to choose and remember a strong password—but your security lesson doesn't stop there. The weak link in your email security is those secret questions and answers that most sites ask you to enter to help you reset your password. Even if your password is tough, often your secret question isn't—so you should make sure to protect your email account with strong secret questions.
Do Not Buy Anything from an Email You Didn't Ask For
The easiest way scammers get you is by dumping spam in your inbox for everything from cheap watches to fake male-enhancement products—which is not only going to be bogus but probably redundant. The easiest and simplest rule is to never buy anything from an email. Sure, you could probably make an exception for email newsletters from sites you trust, like Amazon, but remember—it's relatively easy for scammers to pretend they're Amazon, just like it's easy for them to pretend they're your bank. Just make sure that you aren't buying, or even clicking on, anything from an unsolicited email. (You can always go straight to Amazon and search for the product they're advertising.)
Watch Out for Job Postings That Look Too Good
If you're out of work or just looking for a way to make some extra cash on the side, you should be very careful about the jobs posted on online sites like Craigslist, because there are scammers lurking there as well. It's not that Craigslist isn't a great place to look for jobs, but you have to be careful. Those jobs that say you can "Make $25+ / hour working from home!" or "Mystery Shopper Needed!" and promise tons of money for almost no work—yeah, they are completely fake.
The biggest thing to avoid is anything involving Western Union, Moneygram, wire transfers, money orders, or dealings with any financial transaction. The scammers will ask you to deposit a check or money order and wire transfer the money back to them—and it's not until later that you find out it was a forgery. I personally know somebody who was scammed out of $12,000 this way.
Do Not Give Out Your Personal Info or Social Security Number
This should go without saying, but no legitimate site is going to ask you to enter your Social Security number unless you are applying for credit. You should be very careful not to divulge your personal information to anybody online. The same thing goes for sites that ask you to re-enter your personal information, even though in some cases, like your bank, they should already have that information.
Learn to Use a Modern Browser's Security Features
The latest versions of Firefox and Internet Explorer have enhanced support for checking certificates from trusted web sites—you can click on the lock icon to see all the information about the certificate.

In addition, the latest browser versions maintain a list of phishing and malware sites, and will warn you any time you try and access a known bad site. Internet Explorer makes checking the URL even easier by highlighting the root domain name so you can more easily detect a new phishing site.
Ignore Web Site Popups Saying You Have a Virus
Last Friday half of my day was wasted removing a malware called Advanced Virus Remover from somebody's PC because they clicked an ad that said they had a virus, and then installed the "recommended" software, which proceeded to hold their computer hostage. These "scareware" viruses are becoming commonplace, and there are so many different names that it's impossible to keep track of all of them.
The simple solution is to pick a single antivirus app for your loved ones and train them to know exactly which one they have installed. My mom's PC came pre-installed with Norton Antivirus, and I've trained her to ignore any other messages unless they come from Norton—and that if she isn't sure, she should click the X in the upper right-hand corner of the screen, or even just turn the PC off entirely and restart it. It's not a perfect solution, and I'd rather have her using Microsoft Security Essentials, but she's used to it now and it's a whole lot better than spending a day removing a scareware virus from her computer.
Aren't sure which antivirus to choose? You've chosen your five favorites, and we've explained the virtues of the free Microsoft Security Essentials, so the choice is up to you.
Now that you know how to help protect your parents from scammers, you should sit down and cover these points with them—or at the very least share this article with them. Was there something we forgot to include? Let us know in the comments.
The How-To Geek is tired of dealing with scammers and wishes the government would crack down on them more. His geeky articles can be found daily here on Lifehacker, How-To Geek, and Twitter.